Making Decisions in Highly Uncertain and Opportunistic Environments: Towards a Decision Support System for Sales and Operations Planning

Sales and Operations Planning (S&OP) is a methodology used by most companies to make planning decisions on medium-term horizon. This associated tools have been designed for relatively stable environment. However, this assumption not relevant anymore, practitioners face difficulties perform S&OP in highly uncertain opportunistic environments. Therefore, paper proposes pave the way towards solution these difficulties, introducing conceptual framework designing decision support system performing The concludes with set of research avenues it real.